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The UK’s Treasury Department Committee in the Kingdom requested nine banks and societies to build details of any rear failures after the electrical current is a period of three days in Barclays, which caused chaos for millions of customers.
They were asked to have a letter to the executives, to put the number of cases that customers have not been able to access their services due to the failure of information technology during the past two years, as well as the number of affected customers and the amount of compensation they had to pay.
Parclays UK VIM Maru has received a more comprehensive request from the committee on the interruption of information technology at the end of January.
Maru was asked to explain what caused the failure, which started on January 31 and left customers without basic banking services such as online banking, payments and transfers.
A breakthrough in distress between more than 20 million UK clients, many of whom were appointed to receive the first salary check per year while others were trying to fulfill a final date after submitting tax declarations on self -evaluation with HMRC.
“When the bank’s information technology system decreases, it can be a real problem for our components who were relying on access to certain services so that they can buy food bills or pay bills,” said Dam Mig Heller, Chairman of the Chosen Treasury Committee.
“In order for this to happen in a main bank like Barclays at this decisive time of the year is either bad luck or bad planning. In both cases, it is important to know what happened and what will be done about it.”
Barclays acknowledged at the time the technical problems and apologized to the customers. I sent a two -day update saying, “The technical issue that affects our customers was resolved on Friday and Saturday and delayed the processes that were addressed.”
The lender in the UK did not explain after the reason for the constant power outage, although the people familiar with the bank said it was not linked to the cyber attack or harmful activity.
Barclays was also asked to provide a preliminary estimate of compensation, which you expect to pay as a result of the power outage and whether it is expected to increase the fraudulent transactions during the failure of the failure of information technology.
The committee also said that the widespread closure of the high street bank branches makes technological failures “more painful” for customers.
