Ritesh Agarwal on the start of startup: “The difficult days will test you, but the values ​​will see you through”

Retich Agarawal, who spent nearly a decade in the construction of Ouo and is imagined for years to come, is reflected in the challenges of operating a startup. He stressed that although success may come quickly, permanent endurance depends on basic values.

“There will be good days and there will be difficult days. What will allow you to wander around the difficult days is your value system.

For Agarwal, three principles define this basis. The first is transparency – ensuring confidence in all stakeholders. “I have always tried to make sure that in the early days, monthly, when the company became much larger than the quarterly updates, board meetings, and everything is essential to ensure high levels of transparency.”

Beyond transparency, stressed the importance of real participation with stakeholders. “It is necessary to try, not just a message, but also the spirit of commercial conversations with stakeholders. I think this helped me a lot.”

Listening to customers and partners is another column of his leadership approach. Recalling a difficult stage in 2019 when Ouu faced criticism from hotel owners, Aguardus said he had responded by starting the monthly city halls. “I ran monthly to the city of the municipality since then so that I can listen from our hotel owners and continue to improve. So it’s not as if things were fine, but you have to learn and continue to improve.”

He pointed out that the final principle is a precise tracking. “Remember that you are a guardian on the ship, but not the owner of the ship … even if you buy a stapler, try to make sure to track the data.”

He also specified four basic company values: respect, trust, flexibility and bias to work. “Respect, regardless of who you are.

Agarwal’s philosophy emphasizes the idea that startups are not only designed for rapid success but for the permanent influence – based on the values ​​that stand the time test.